repair company is saying that even that may not fix the unit as it may need a compressor. Kenmore refrigerator class action over compressor defect dismissed. It's the compressor . Had 4 conversations online with Sears concerning this issue (with refrigerator) but Sears is more concerned with selling Home Service Warranties then repairing the products they already sold. Do I qualify for the class action suit? Paid $89 for service charge. I am a 69 year old widow. Diagnosed with failed sealed system and compressor. We did not buy the extended warranty. Kenmore 95683 3.1 cu. I am losing big from this purchase. My husband purchased Kenmore Elite #795.72483.410 in Oct 2015 for my birthday . Sears will not because they know that LG knows there is a defect in the compressor. Got my Kenmore side by side Refrigerator on 4/20/15 and in Oct.2019 my LG compressor went out called Sears and I was told my Refrigerator had just gone out of warranty .I was told that I had got the extended warranty for three years and it had expired. I said yes you said that last week. Repair would over $800, even with compressor part replacement covered. Model # 795 74305 810. I called scheduled they called rescheduled another week and a half out said the tech called in sick 1 day equals 10 days. Sears service provided poor responses across 2 months, continued to slide schedule and then finally cancelled. This is not even 5 years for this unit. I had purchased the extended warranty for a couple of hundred of dollars after spending over $2,000.00 for the refrigerator. I did pay for extended warranty service knowing these French door refriges have issues. Unbelievable! It's a good thing we have a little frig in our garage. I was informed by the technician I had an LG and not a Whirlpool. Purchased a Sears Kenmore Elite Trio, bottom fridge, in April, 2015. If we had seen all these complaints we would never had purchased it. I knew it would fail again after reading about this particular model on the Internet as well as it makers model the LG version. Receive discounts, usage tips, and recall notices. Once he came in he then remembered the situation and said "you need a new circuit board." went to work the next morning, only to come home to water all over the floor from the ice melting in door. We have been without our refrigerator since the middle of June and I am at my wits end. I was told I have too much food causing air to not circulate. A: Your Kenmore refrigerator should still work. The next appointment was 3 weeks away so we hired a repair service that came out much quicker. The compressor is supposed to be under warranty for 10 years, but I have heard complaints that there is $150 dollar service fee for the technician to come out and confirm the issue is the compressor. Sears Holdings/Kenmore/LG should be held responsible knowing that they were selling a faulty product. Yes, were another Kenmore Elite refrigerator buyer that got robbed by Sears and LG. However, a technician never showed up. Discussed are 9 Kenmore fridge 795 ice maker issues you can diagnose and troubleshoot at home: 1. ft. 2-Door Compact Refrigerator - Stainless Steel. After several attempts I finally got in touch with Sears Home Repair. He is going to replace it at the cost of $1370.00. The same thing happened to our previous LG refrigerator that died after 4 yrs of ownership. I will NOT put more money into this faulty unit. I would have bought the extended warranty for 5 years had I ever worried that a compressor would fail in less than 10 years because the machine had a linear conpressor versus a reciprocating compressor that is standard with GE machines. Bad compressor, evaporator, condenser. ft. French Door Bottom-Freezer Refrigerator October 11, 2014 less than 5 years ago about two weeks ago my freezer stop working. Makes also a loud humming sound and sometimes a pop sound. I scheduled an appointment with Sears Home Repair, but the first available appointment was on July 18, 2022. 795.72493.611 was the model number. This one will cost about $1600 to replace the compressor. We purchased a Kenmore Elite refrigerator model #795.731 in March 2018 and on 1/02/22 it quit cooling . Worst experience ever with customer service!!! Please advise me on next steps. These kenmore elite refrigerators model 795 recall are energetically classified based in the percentage of consumption they have for the average. Received the complete run around dance from Sears Kenmore. 136,734. Needless to say, I will never engage in a product or service from Sears. We are still waiting for repair. The last repairman said to just remove everything and turn it off and let it sit for 24 hours while the ice melts. I even tried to get the part myself. Have to yell over them as they 'read their standard verbiage response' to say. This has had me so worried and sick to think how low Sears has got. Nothing but heartbreak and compressor failure with these babies. He did say that I have a lemon, and that Sears won't do anything about it. 2,800 dollars. Model # 795.79044.310. Is this refrigerator model in any kind of recall. As of today, 8/5/21, the unit has stopped cooling. Purchased a Kenmore Elite refrigerator model number 795.75043.610 and date of production was May of 2017. Sears couldn't get a repairman to my house for over 2 weeks, so I called an independent repairman. bought a Kenmore Elite in June of 2016 based on salesman's recommendation and product brochure advertising long life, high efficiency and quiet operation Ha! numbers located on the data plate inside the fresh food section of the refrigerator door: Kenmore Elite Trio . I received the same answer from the Sears repair service. Today is 1/17/22 just to see what Sears do. Call for service, the compressor is not working. Your email will only be used if a response is needed. Sears could not get tech out until July 19. What we got was a Sear what we got was a Sear's authorized service tech who came out took a look at the refrigerator diagnosed the problem and said it was the compressor. 795.73157.610 Started smoking now not working! Lots.of waisted food!!! Is this covered under the recall? We purchased our Kenmore Elite model #795.73167.610 in August 2018 with extended warranty. Not to mention tech said it would be over a month before they could come back to replace it. The bottom line is that we paid $1300 for a refrigerator six years ago, and have not had full use of it for at least five years. I contacted Sears warranty they sent a technician out today 9/23/19 I was told it would cost me $858.23 to fix the problem. My wife and I had to eat out during that time and the inconvenience trying to keep medicine cooled with an ice cooler. Horrible customer service. I found someone to come out for $65 and he said the control board was faulty which was the cause of the water and ice dispenser not working and then it lead to the wiring to the compressor. 5 years ago from Sears. i've called their legal department but they dont call back. This is freaking pitiful!!! I purchased a Kenmore Elite Refrigerator not even 4 years ago an the refrigerator stopped cooling the week of Christmas causing me to lose a ton of food for Christmas eve an Christmas day. Who knew you should research lawsuits before purchasing a refrigerator!!! After 2 days, the unit was still not cooling. Same story here. He advises purchasing a new refrigerator. LG & Sears Kenmore Refrigerator Recall - ConsumerAffairs 4 years old and a really Bad time in our life. ft.). this refrigerator is less than 5 years of purchase. I had a repair person out and they said the compressor needs to be replaced and that is the cause of my refrigerator and freezer not cooling. Take my advice pay the extra bucks for the extended warranty or buy a better product. If not, are there other class actions to join? When I complained about the misinformation the warranty person on the phone offered me $500 towards the purchase of a new refrigerator from Sears. Will never, never, never buy a product from Sears/Kmart again. I am living on social security and have very little extra money to cover these repairs to my refrigerator. I was just not convinced and asked him to order a new circuit board, which he reluctantly did. I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. Purchased Kenmore Elite Model # 795.73157.610 Manufacture Date 01/2018. I have another appointment on April 28, 2020 to replace and/or repair free of charge based on the 90 day warranty. Again now March 2020 same issue. Kenmore 795 model bottom-freezer refrigerator error codes ft. large capacity French door refrigerator is roomy enough for all of your favorite foods and drinks. It is 8.5 years old. Kenmore Refrigerator Reviews Wow, I am distraught. We will NEVER buy another Kenmore appliance, nor will we buy LG (the actual manufacturer of all of our faulty Kenmore appliances). According to the recall notice, LG has received 82 reports of incidents involving a condenser fan motor failure due to this problem, specifically described as condenser arcing and smoking. The Reason for the Kenmore Refrigerator Not Cooling. I have not owned an LG before and I will not own another one in the future. We had no problems with it until January 2022. Even then because Sears does not do repairs on the weekend, therefore we had to spend $160 on a small freezer to salvage as much of our frozen food as possible. I purchased a LG refrigerator in 2006 and been having problems with it every since. Now we're reading that LG/Kenmore is supplying faulty compressers for this refrigerator when manufactured. We were put on the emergency list - that means a service repairman will be out in a week - unbelievable. Im senior on social security. I purchased this new in October 2017. Repairman called into LG to get circuit board ordered and the LG tech refused to help him. I will continue to search for submitting a proper claim. About 2 years of use. Also the whole system neeeds replaced. Repair man says its going to be $1000+ to repair and warranty will not cover the costs. Hello, I have a Kenmore Elite Model 795.74043.412 that is only a little over a year old, I bought in January 2017. I do not think that 22 month of used is he live time fort that part. This is total bs especially when LG knows about the defects. The tech informed us that he had been running across this issue several times, stating that before or right at the 1 year manufactured warranty the LG motors were going bad. LG needs to be investigated thoroughly. Any lawyers want to do this again? I purchased a Kenmore Elite (79575043610) when I built my house. After that fiasco the Kenmore refrigerator compressor stopped cooling after only 18 months. What can we do? The Sears repair man did not show up until around 6pm. Since, it's not an Elite Sears will not cover repair. I purchased a kenmore Elite refrigerator in August of 2015. Your Kenmore 795 is made by LG, there have been many problems with the compressors failing, in fact there is a class action . Scam, unauthorized charges, rip off, defective product, poor service. Been going back and forth with Sears but basically I out almost $1000. Purchased a Kenmore Elite 795.74023.412 in late Aug 2018 that just stopped working. Find an old refrigerator, plug in, turn on, unload my food, take to the old working refrigerator. We bought our refrigerator (Kenmore) sometime in 2018/2019 after only having it for a year we needed a repair. 795.72489.410) Manuf 04/2015 UNTIL PROBLEMS; compressor stopped working, had new one put in, mainboard reset- for a short time started to cool then fridge/freezer stopped cooling & lost food again. three years ago, I bought model 79551833412. when this happens the food thaws and then refreezes over and over again until the unit finall failes. The best way to find parts for Kenmore / Sears refrigerator model 795.72063112 (79572063112, 795 72063112) is by clicking one of the diagrams below. Model # 795.72043.110. Went out of town to come home to a putrid smelling home, because the unit stopped cooling and spoiled all of my food , fridge and freezer, at a minimum over $500 worth of food. We also bought a Kenmore Elite Bottom Freezer Refrigerator from Sears on Oct 11, 2011 on July 4th 2019 the compressor went out and was verified by our personal technician. We have already been without a frig in the house for two weeks. BUT ON SALE FOR $500. Unbelievable. Sears, LG Refrigerator with a Kenmor Elite badge on the right door. Serice call total of $514. My number is 795.71053012. You are an example of one of those people. Our food has spoiled and we are without a refrigerator for at least week while we are under "stay at home" protocol. If you are thinking of buying a new fridge, beware of these models for sure. Wrong color than advertised, and won't keep ice-cream cold. A leaky ice maker can be annoying, and when it comes to the Kenmore refrigerator 795, the ice maker may leak into the freezer, ice bucket, ice bin, or floor. In the past 2 years, we have had the refrigerator worked on twice, the oven worked on and the dishwasher! $1,000.00 to repair (paid $2,500 for the refridgerator). We have had this unit for just under 2 years. Repairmen in area declined to work on them (recommended by LG) and now we are waiting on one to travel over 3 hours to our home to replace the compressor, saying that it is the problem. Standard . Kenmore Elite was purchased 4 years ago and compressor failed. This is absolutely unacceptable that this company is not forced to make things right and recall these faulty appliances. I have a Kenmore French door / bottom freezer - Model 795.72053.110 that we purchased in June of 2011. On May 31, 2018 I started hearing an intermittent buzzing in the freezer area. Beyond disappointed Im angry. Is there a recall on this. Did research and troubleshooting online and most issues are the Linear Inverter Compressor or the PCB. Both read 60' Fahrenheit. I called and was informed that my warranty expired on april 30, 2018. Customer service is just a bunch of dopes and you never get anywhere. The next day a service tech came and said the motor and the fan needed to be replaced and quoted a price of $425. All have failed except oven. Refrigerator stopped working (cooling and freezing) April 15, 2020. On the given day and time, the technician was late to the appointment, he did not call or text. Arrived on 9-8-21. We went ahead and confirmed that date. Estimate he gave me for parts and labor is $1,100. Kenmore Elite French door Counter Depth refrigerator, purchased 11/30/2017. If they know that it has a problem, why not pull all of them and make the correct part replacement before selling them. We purchased the extended warranty through Sears. The compressor went out in October of 2017. Used troubleshooting guide and was able to get ice maker to turn over ice and reset the settings as guide suggested freezer started freezing again. Challenge is that the soonest the repair people can come is in 16 days! The repairman said it would probably be a minimum of $1,600.00 repair bill but if repaired he thinks Imay very well have additional issues after the repair. called Sears repair and was told 4 weeks lead time to get a tech to come look at it. Whether it's Kenmore Elite refrigerator door parts, model 795 parts, bottom freezer refrigerator model parts that you need, Sears PartsDirect is likely to have what you need to fix your refrigerator. The Refrigerator Door Hinge Bushing top door base broke. But I'm sure LG and Sears has raked in Billion of dollars selling these pieces of junk. I have been actively using the fridge for 3 months. Just last month, we had to have the ice maker replaced because of a leak. The very best way to ensure you're getting the correct specs is to download the owner's manual which should contain all the information you need, including full specifications of your Kenmore 795.7105. Discovered it was an LG refrigerator & I should contact the LG Center for service (Big mistake). 79572063112 Kenmore Refrigerator Parts & Free Repair Help Called LG back to see if they would compensate the labor costs based on the age of the device. I purchased a Kenmore Elite French door refrigerator on July 23, 2016 along with a new dishwasher and stove. Purchased a kenmore elite i (795 .7283. Never buying a Sears, Kenmore, LG product! If there is a class action suite against LG refrigerator please notify me. Should be able to file a lawsuit for this. Bought a package sunday special. Kenmore Elite 795 Ice Maker Leaking. They should not continue to sell this junk. I think they knew exactly what was going on and I am ready to fight for what I think is right. Kenmore elite refrigerators model number 795 - Best deals on refrigerators Plugger Refrig in thinking it would start working. Freezer and Refrigerator quit keeping product cold. Since last visit no longer dispensed ice or water and makes loud noisethese last 3 are all new since last tech visit. the tech guy came and told me that all these kenmore series have major problems as they have LG compressors and they usually damaged after almost 2 year. Called 3 different numbers as one person referred me to the next and the next and the next with no help at all (1wasted hour). We have no idea how long the fridge has been off, but the entire house stinks. Also, he informed me that the condenser was emitting a lot of heat. I am now in the process of purchasing a new refrigerator! I called the automated system to schedule a technician to come to our home. Yesterday it stop cooling altogether. Bought a Kenmore Elite, model # 798.73153.610 from Sears. In the past 2 years, we have had the refrigerator worked on twice, the oven worked on and the dishwasher! It is now July 2018 and the refrigerator has gone out again! Anyway, I told support tech about class action lawsuit and any fridge with 10 years on the compressor warranty has 5 years labor and parts. I sincerely believe that I deserve another brand refrigerator and refund for useless repairs due to a defect in this model compressor by LG. How can I find help? It has a tube heater, but you can't get to it. Now I have to wait another WEEK before this gets resolved. The compressor motor was very loud. LG & Sears Kenmore Refrigerator Recall . The parts are still on back order and now the freezer quit. Just found out about this recall online now. Let me know if a lawsuit if being filed. I was told there is a new condenser for this but unfortunately only good for about 8 months. Called Sears Home Repairs they were trying to sell us home warranty, but said the compressor was still under warranty would have to pay service call & diagnostic fee no mention of a recall total cost 724.64 for that how can you warrant a compressor without a service call & labor, April 22 having problems again lesson learned i bought a high-priced piece of junk never will own anything made by LG again! After seeing the list of compliant this is what Sears & LG wants! There was no recourse, no way to add my name to a waiting list, I just have to call back every day to see if a technician is available. I have an LG MODEL # LFXS30796S purchased in Jan 2019. These LG and Sears executives are knowingly selling people faulty fridges and then making more money by selling them more faulty parts! Sears refuses to honor warranty because we had someone else look at it first who told us the compressor is bad. No one mentioned the failure of all the compressors. I had no idea the problem with these compressors was so bad and for so long. ENERGY STAR. are there any class actions involving this product? When I did, I was redirected to Sears. 4mo ago water stopped dispensing, thought it was clogged. Very disappointed in Kenmore s quality should have lasted longer perched Oct 2012. COMPRESSOR wnt out 10 weeks ago. We spend a lot of money on their appliances and this is how they treat us? When I called LG they saod they would give me numbers to call for a tech to come out service charge alone would be 95.00. Well now it has stopped working and we can't even find anyone to come out and service it since it's a Sears Kenmore Elite! We need another lawsuit but apparently LG has filed bankruptcy. He was surprised I got 6 years out of the first one. On 1/4/2015 we purchased a Kenmore Elite bottom freezer refrigerator. He said several other parts associated with the compressor will also need to be replaced since they are connected/integrated with the compressor. I thought we bought a top-of-the-line refrigerator Kenmore Elite by LG model 795.74023.411 in 2016 paid over 3 grand in November 2021 lost all items in it. I was then advised to go to Schedular chat on Monday. Kenmore Elite 3-Door Bottom Freezer Fridge #795.77543600 I had an independent appliance repairman come on Sunday September 9, 2018. Had a repair 2 years later and now, August 2021 the compressor is done. The refrigerator just made 3 years old and has conked out. I have a different problem my year and a half year old Sears/LG manufactured refrigerator. The compressor failed after 3 years, one week and I was charged $650.21. I still have no refrigerator. I, therefore, called a local appliance repair company and paid $1309.56 for a new compressor. The equivalent new refrigerator costs $3,300. I cannot afford that. Repair finally came. I own a Kenmore Refrigerator Model Number 10651763510, Serial Number HR662609457, bought in March 10, 2017. New Compressor is the"UPDATED UNIT with UPDATED SOFTWARE in the PCB. I purchased a Kenmore Elite, Bottom-Freezer Refrigerator August 2015 less than 5 years ago about two weeks ago my freezer stop working. Labor should also be covered for a faulty part. I also lost about $300 worth of food that was in the freezer and some that was in the refrigerator compartment. Model #795-73139-410. We purchased it again the following year, and again. LG is totally unresponsive to the needs of their consumers. I mean the same repair guy. I was told it is the compressor and that LG has now built a universal compressor for all their fridges but then this compressor will not work with existing control board, therefore it will also need to be changed. Tech shows up installed, we waited 2 weeks on the advise of the tech, he showed us a letter that LG was replacing multiple compressor with single compressor seems this was a list of compressor they were having problems with. I would like to know of any class action suites against the manufacturer or Sears for selling this low-quality, high-priced failure. Waited 3 months for 2 repair appointments - sears will not cover the defective compressors because they only have 1 year warranty. That is UNACCEPTABLE! Based on all of the complaints and class action lawsuits that have surfaced, this is a widespread problem that needs to be remedied. Technician did not show, his reason was he was overbooked, he was tired and it was too late. I am in if there is a class action suit. Called a bunch of appliance repair companies and had a few who asked for the model number and since it is an LG built, they did not want to come out and check it out. It took weeks to get a repair man here and he diagnosed the bad compressor and said he would have to order it and wouldn't be able to come back for another 2 weeks (due to that was the first available appt.). I paid $2,760 for it; now I don't know whether to try to get it repaired or buy a new one. I am disappointed in the tech's repair service, the product unreliability, and the loss of spoiled food twice. None available. The refrigerators have the side-by-side upper doors and a freezer drawer at the bottom of the refrigerator. Purchased a Kenmore Elite 3 Door 9/14/17. Now, not only is the ice maker not working, but the fridge won't cool below 52 degrees. We paid 3rd party to come and install parts and the new compressor was dead!! Im all for legal action against them both. Still couldn't figure it out. Purchased a Kenmore Elite Bottom Freezer Model 795.7249 in the fall of 2017. My LG refrigerator Went out the compressor is bad. Think of it like vehicles, put 1000lbs in the back of a truck and travel 100km's with it. WHERE THE HELL IS THE CONSUMER PROTECTION!??? Sign in Submit a Complaint. Kenmore Refrigerator Compressor Failure Class Action Lawsuit later it failed. We bought Kenmore 72595 June, 2018 on August 15, 2022 my unit quit working! Kenmore 94293 4.4 cu. I pulled off the back cover and it has an LG compressor. Now the repair service has to order the parts and we are still without a refrigerator. same problem. How do I convert my Kenmore Elite 72483 into an LG model number to see if my refrigerator is included in the class action lawsuit? What the heck do we do in-between. The water from the ice machine was all over my heard wood floors, overnight the entire freezer went off! We are still waiting on the last part to arrive and be installed. When I questioned him about the brand of the replacement part, he informed us that he would be replacing the compressor with another LG compressor. Mind you he did nothing and Sears or whoever took my credit card over seas in order to even get him to come out, charged me $300. First ever large purchase from Sears and financed on first credit card. I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. It's a scam. they offer their repair service which will cost you $300 each time to repair in my case it is every year thing and LG customer care is not willing to help in any way. Following year 2021 and now 2022 I have the same problem. I know this model is a LG and ai can promise you I will NEVER purchase a LG again. So many issues. Now not quite 3 years later it has stopped cooling again. 4.8 4.8 out of 5 stars . I have bought Sears appliances ever since we got married. Besides having ruined food and a big mess to clean up I am now with a useless appliance. When you call Sears they just put you on hold. We purchased our Kenmore Elite in June 2017. I called an appliance repair man on August 17th and he diagnosed the refrigerator was not cooling due to compressor. Purchased a kenmore 69312 12/14/2017 compressor went out 5/11 the warranty replaced it 3 months later I need another compressor the warranty company gave me six appointments to repair the refrigerator they all been no call no shows 2 months my 78 year old father has been without a refrigerator please put me on the list. Our top picks. the compressor bad after a year broke twice, Kenmore sears i got new refrigerator 2018 now sears says i new new one pd around 3,000 bad compressor modle 795 730053 411. The food heated up and I have thrown everything out as it could be dangerous to consume. Model Number: 21Cu.Ft. He then remembered that he could possibly help me by mysteriously having the right compressor for the Refrigerator and replaced it for a total cost of $491.00. I want a new refrigerator, from all comments it seems that the problems have only begun. I have a Kenmore Elite LG refrigerator. I have a 10 more elite also model 79574047402 The compressors gone out on it and I bought a brand new in 2017 that's absolutely horrible that these fridge that you pay and they go out and they go out is there anything I can do, Purchased in 2015 Kenmore Elite Fridge Compressor now gone and LG won't warranty the compressor that has a 10yr warranty. On Dec 14 the temp started to climb . I haven't been able to find my receipt or extended warranty. I called sears and told them and they gave me another number to call, so I called and waited on hold for 30 minutes, I explained again about the fridge. Consumers calling Kenmore for replacements are experiencing severe backlogs in getting replacements and are left without a functioning refrigerator. Repair man to come in 10 days. Model number 795.73133.410. The compressor on my Sears Kenmore Elite which was purchased in October of 2015 stopped working about a month and a half ago! I just had my Kenmore refrigerator, Model# 79570323310 (purchased date 02/2016) with 3 year warranty from Sears just suddenly stop cooling after owning it less than 3 years and 7 months. Ice maker went out within 2 years. Having to pay for the tech to install the new compressor based on their warranties. PRODUCT: Refrigerator - Maytag Corp. of Newton, Iowa, is recalling about 6,000 Kenmore Elite-brand TRIO model refrigerators for testing and replacement.
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