ebay who pays return shipping on damaged item

The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Hopefully he will be able to. 2 min article; Recently I put up some items I wished to get rid of where the buyer would have to make . Love seeing what you guys findVery cool find on the stilts! And keep calling back if needed! What happens to seller when eBay refunds? If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. How do I initiate a claim? What does the EBAY Commuity feel about this. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! Who is responsible for return shipping costs? If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Returns & Refunds | eBay I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. So the buyer gets 6.50 from eBay. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. Condition of returned items policy | eBay Asking for a Refund from the USPS. We recommend using a tracked service for return shipping. I called Ebay and got no where. An honest , ethical seller will refund return shipping on a defective item. The returns process. Choose Print label. Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. eBay Money Back Guarantee covers most transactions on eBay. Important We do not give refunds and this buyer did not read the terms. Most sellers refund as soon as they get the item back. Choose a reason for the refund. Item Return - Who pays return shipping? - The eBay Canada Community :) OutsideObserver2 3 yr. ago Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. Adding tracking details to your return helps protect against delays or issues in the refund process. I'm not confident that I will receive the refundif I don't send with tracking. Sit back and relax while we do the work. Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. You won't be able to re-open the request once it's closed. But , as we all know, not all sellers (or buyers ) are honest. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. Packages damaged by USPS : r/Ebay - reddit Get streamlined shipping at no extra cost Simply pay the cost to ship. As others have said, why have the customer pay (dearly) to return a useless item? Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. Return shipping for buyers | eBay Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. So CALL eBay when something like this happens. Security Challenge - Send Money, Pay Online or Set Up a Merchant Account He returned the item because it didnt work when he received it. Lot of Samsung Galaxy S6 Smart Phones *Please Read - shopgoodwill.com If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. To ensure there are no delays with your return, provide the necessary customs information to the buyer. I sold hundreds of items with 100% feedback. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. I'm more irked than upset about this basically because there isno provision for flexibility. I sent an item back to the seller, but it got damaged at some point in the shipping process. And there was damage on almost every side of the charger. Ive had this happen and the ebay help boards are full of examples of this. 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Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? Return shipping for sellers | eBay I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. But that was not the case. If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. eBay Canadas Zero Insertion Fee listing promotion extended. Who pays return shipping on a damaged item on eBay? - Quora ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. If youprefer, you can provide the buyer with another method of returning the item. What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Submitting Freedom of Information Act (FOIA) requests, You have used an eligible payment method when ordering your goods, The damaged product isnt on the excluded items list. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Mail has really dropped off a lot. Or perhaps send a replacement if you return the item via untracked shipping? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. And if it does happen (this is the first one for us in years! Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. What am I going to do with the returned item? You'll need to send it back within 10 business days, using tracked postage. And the fact that people like myself willnever make another purchaseis of little consequence to them. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. This is what Ebay has gotten to and why sellers are the way they are. The seller simply cancels the sale and a refund is sent back to the buyer. How to Return an eBay Purchase - liveabout.com Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. Your email address will not be published. - edited Scroll down to the RMA number checkbox, click it in and submit the changes. Who pays for return shipping cost on items damaged during shipping? Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Return an item for a refund. Next, clean the lens with dish soap and dry with a microfibre cloth. But, like I said, all I got was a form letter. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. Select your reason for the return and enter a comment about why you're returning it. The seller will also pay for return shipping. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. I just wish more sellers would beflexible depending on the circumstances. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. Ask the buyer to use a label you sent along with the item. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. Yes, it's that simple! Why would you risk having your seller rating dinged over a $4 item? How many feedback do you have? What happens if the item is damaged while it's being returned? This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. If the seller receives payment but has not shipped the item, then there is no return shipping cost. Who Pays Return Shipping : r/Ebay - reddit Learn more about return shipping. 4 min article. All you need is an email address. I would love to hear from others that have been on both sides of a case such as mine. Appeal eBay's decision about a return or missing item for buyers. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. I attachedpictures of the item and requested resolution. Returns and GSP. Hope that helps. Lord of The Rings Return of The King Gollum Talking Action Figure * Box Paypal refunded us in full including the shipping. Check out the damage on the box: And there was damage on almost every side of the charger. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. I guess it always boils down to buyer beware! If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund.

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