splashtop mouse not working

Go to your Splashtop web consoleto manage your account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. 1) Insert the Windows bootable drive and boot from it. So, can any other Splashtop users verify that this scenario works? I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. Users can even execute this via a remote session while connected with Splashtop. Im using Windows 11. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. Deselect Auto-hide the taskbar. Your daily dose of tech news, in brief. Request permission to connect to the user's computer. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. Change), You are commenting using your Twitter account. You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. was IRRELEVANT to this specific issue. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. and our Youll see the circular cursor on screen once connected. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. Please do keep me posted if the workaround helps. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! Copyright 2023 Splashtop Inc. All rights reserved. Any help welcome please before we get onto Splashtop support? Expand the virtual display to a full screen mode. All remote desktop connections are secure and encrypted. In the sample illustration below, it is shown as enabled. Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. Copyright 2023 Splashtop Inc. All rights reserved. It's 100% irrelevant to getting the Exchange issue fixed.". Yes No AM ambercalm Replied on October 4, 2016 Your daily dose of tech news, in brief. Running remote support sessions from a web browser isnt supported. Disable hardware acceleration of the display adapter on the computer I'm a freelance writer specializing in technical communication. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. Is there a way i can do that please help. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. We will need your help to reproduce the issue then collect logs. If this still doesnt work, try running an older version of the app. Turn ON the "Show offline computers" option in Settings. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? Interesting. The Addon "3dxInventor" is NOT installed. Choose your primary button from the drop-down. Thanks a lot There were many other solutions on net, but yours was perfect. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. I added a "LocalAdmin" -- but didn't set the type to admin. You just don't get it. A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. Most often, users will receive a black screen upon opening the app. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. Thanks for bringing this to our attention. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. Hope this helps. thanks! I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. After a second, your iPad will be screen mirrored onto your computer. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. (It does tend to disappear after watching a movie online.) Was this reply helpful? Click the Hardware tab, and then click Device Manager. Click Start, click Control Panel, and then double-click System. Thank you. Step 3. What are some of the best ones? Change). Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. Follow the prompts to update the driver if prompted. Geez, you may as well have recommended trying to open Excel without issue. This is indicated by the icon at the center of the toolbar, as shown below. Apply, and voila, the cursor is visible again and the remaining pointers are still white. Reinstall Google Chrome. until some fix was offered. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! Your solution OFFICIALLY ends the nightmare. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. It's a two part server/workstation software enabling for remote USB and found it here: My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. On your iPad, click " Trust " when " Trust this computer " pops up. Did you seriously think I was unaware that other remote support tools exist? Create a new remote connection to the Windows machine and start printing. Lock the streamer settings using Splashtop admin credentials. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. "Splashtop wont let me connect at the same time as an end user!" Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. Run FlexiHub on the virtual desktop, and login. Seem like what you have 6. ", you agree to it. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. My name is Helga York. The purpose of this function is to prevent other people from accessing the connected host remote computer. I reinstalled the driver etc. Brilliant! Starting the session from a mobile device is very similar to starting from a computer. @phlyx This is a common problem is being solved. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. That would be the only reason I can think of for someone to say that. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. Tap to run the Splashtop Business app on your device (in this case an iPad). Mouse Lagging and Beeping Sound (Idk why) I can feel the pain you were in and really glad I was able to help you fix it! RDP is NOT open to the Internet in general). Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! 0 After they install and run the app, the experience is the same. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. This does work in LogMeIn, TeamViewer and GoToMyPC. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. Say hello to your cursor when editing text again! and should just immediately switch to the RDP terminal session. 1 Comment actions 0 A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. This has been bugging me since recent windows update. This topic has been locked by an administrator and is no longer open for commenting. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). I'm excited to be here, and hope to be able to contribute. Enter your email address to follow this blog and receive notifications of new posts by email. "Exchange isn't receiving emails" can you use kerio to see if that receives email? Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. THANK YOU for sharing. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Thanks! I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. QED. Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. Click " Apply " and then " OK ." I'm checking with support team. stay tuned thanks. Your mouse should now be connected! Automatically lock remote computer when disconnected. Security Choice of whether to request permission from the user when someone tries to connect. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. Hi Team, You wont need to adjust any settings in the Splashtop app to use the mouse while in app. Since the mouse is usb connected, there will be no problems with sharing the device. It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. GoToMyPC. Our team reviewed the video. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. NO! Use the Invite Technicians button to invite additional technicians to your account. Splashtop Personal app introduction; Hot Topics. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Have you installed the latest streamer and application? With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). Thanks. Our team reviewed the video. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. On my way to go nuts during a technical emergency during the crismas. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. Today I finally had time to google wtf made the cursor disappear. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Interesting, I havent seen this behavior. Thanks Gregg. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Splashtop wired xdisplay not working is a very common issue for Android OS users. To fix the issue, uninstall that update. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. If the problem were to persist and you needed something to help you i said "can't you use VNC?" We dont have this problem inside the FW with any combination of machines. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. Id definitely like to hear of a permanent solution to this as its damn annoying. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. Thanks! Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. I had to remove the machine from the domain Before doing that . AnyViewer is a safe and reliable remote access software for Windows. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. I have a system with me which has dual boot os installed. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. You will see a screen that looks like this where you enter the users 9-digit code. If I choose Console, the user gets kicked out as expected.

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