As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Thanks, Michal. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. You may want to jot down notes as you read the requirements. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. Hi fixed it. Thank you! You have to make the article "Linking SP-100 to SP-200" visible to everyone. We recommend using a new Developer Edition (DE) to check this challenge. My brother has started to play with me! This thing is just hosed and I'm only on #2. I got the stages added - its the 'and assign' that's hanging me up. Or rename a standard one? Any help! I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I have to double check the directions, but I believe that you just have to add a few values. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. I ran into the same issue. All reactions. For those of you who know me, you probably know that Im lucky enough to have a job that. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Which Trailhead Superbadge Is Right for You? | Salesforce Ben Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. How can you update it as status field is inactive dring recording procedre? Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Help with Superbadge Service Cloud Specialist step 4 Still stuck? I dont see any check box under layout properties of Knowledge. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I wish I had a good answer for you! Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. In fact, you need to have better coding style to pass the challenges. Still stuck? Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Review the steps to create the 'Cloud Technical Team Support Process'.". I'd bet that the solution is to "clone" not rename. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Excellent article and with lots of information. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Challenge 1: Automate record creation. I'm sure it's something little! Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Still stuck? I learned so much doing it. I have the same problem, I have the same problem, could you solve it? Also, I've included Entitlements in the console. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Something is blocking the challenge checker from fully running. Service Cloud Specialist Superbadge - 4,5,6,7. Ensure you set up the routing for Basic Cases properly." Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. The challenge says "add the option for agents to compose emails within the console while looking at a case". Wait 24 hours then re-create the process. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. It is very attractive and impressive. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Review the steps to ensure you create the Cirrus Support Process. I add wrong queue to Presence Statuses but I still have the same issue. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. I'm stuck on Challenge 6, creating the macro. Do your routing configurations tie to the correct queues? Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Excellent statistics for your blog, thanks for taking the time to proportion with us. I have created data categories and Subcategories and have activated.But have issue with the above error. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. If you are short on time, start around the 20 minute mark. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Do you have "Billing Topics" as a top data category with the 2 sub categories? (Not the "standard platform user", just "standard user"). Trying new things- my baby brother practiced crawling through a tunnel. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Case organizers think about the language. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. We recommend using a new Developer Edition (DE) to check this challenge. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. but i don't know what is next step? Is knowledge.* On the lightning page layout? But I didn't complete it. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I can't figure out what this error means. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. That is frustrating! Thanks so much for responding. Hi I am stuck in challenge 6. I also got this error. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Thanks. The free lemonade offer worked! I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Telecom Billing System2. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Make sure that the correct date range is selected. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Why the change of heart? This comment has been removed by the author. Intermediate case users can access both lists of cases. Any hlp? I'm not sure I would have figured that out if I didn't stumble across this forum. These are instructions on the types of rules you need to make. Tnx, hmmmm What you have sounds correct. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Select edit page4. Modified 2 years, 1 month ago. The custom email button I made was visible instead but was not approved by the Trailhead check. Tried it all, from custom : support profile to standard user, even admin. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. stuck in challenge 6 please help. (Hint- The name of the component is not "entitlements"). Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. I was very impressed by this post, this site has always been pleasant news. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. "Im not able to add instructions in the macro. and me too!! This is really a tricky one. For example, Basic vs Premier support. "Wrong Queue" is not a queue. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Enter the billing service credentials in the custom setting. Look at the page layout again- there is another item you will need to add. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. It's a picklist. Did you check the values? I am going bananas here. "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned I hope that you feel inspired. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Below are tips and gotchas for each report / dashboard. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. But not sure what is causing the macro to not find the email template. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Right now he' taking a nap.so I'm off to edit some reports! These have different SLA milestones an agent has to hit its the same in this section. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . If you can not, I'd look around at permissions. Confused? Use another way to specify capacity for the routing configurations. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. We can't find the 'Customer Case Team' role. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. (Email to rebecca@capstorm.com). Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. This is my journey- a normal kid by day- a Trailhead explorer by night. Rated Accounts by State The record count for state and account rating are automatically added. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. I just finished the superbadge. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Thank you sooo much, you were right! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. If you are still stuck after that, leave a comment with some more details and I'll take a look. Could you share some details of what you have? Thanks for getting back to me. Various trademarks held by their respective owners. After changing the name of the inactive user it worked for me. @Joy.. Can you please share the solution ?r. Coild you please help me out? In the worst conditions, Ursa Major panels produce ~25% of maximum power. Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling 3 new items on utility bar. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. R&D, A project with Daddy: My favorite daily process! to your account. privacy statement. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Open a Case in the service console.2. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. It has to be so simple. Thank you for your time and response. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. for Challenge 7. When it works it plays a sound to tell you that a case has been assigned to you. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). ", There are two options for email to case. Thanks for your time! I have read every message I can find and have double and triple checked everything I can think of. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. []Safari I dont see any check box under layout properties of Knowledge. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. And it's a little trickybut you can find out if you google it:). Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Does anybody have a moment to help? When you start a create a new report, simply click to start with a clean screen. *must be completed in lightning experience*1. Did you check the little box to activate the entitlement process? Are you sure it is about that? Did you perform any particular action to get the email available on the console ? Is knowledge set up correctly on the page layout? * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Leave a comment for the Trailhead Baby! "This is a standard app. Does this match the requirements? I was convinced I was missing something and racked my brains over it. Does somebody have a thought? Does this help? Keep working, great job i believe you should like my post home care specialists. Note the filter. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Search for an answer or ask a question of the zone or Customer Support. Hello Trailhead Baby! "Please help to resolve this. Tonight's challenge involves the creation of two processes. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. If the action is missing from the page layout, it will not show up as an option in the feed. Thanks @ Tarik, the directions states to create two roles, which I did. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. I am not intending to give out the answers, just a little bit of a nudge. Use Lightning Knowledge to create a knowledge base for better customer service. Ensure Agents have access to Knowledge when viewing a Case". Ensure you set up the routing for Advanced Cases properly. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Grab a pen and paper. When I made mistakes, I simply reverted to the last saved version. This way, I can take a deeper look. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Ensure you group report results correctly. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I got it figured out. Would you like to share some details of your current configuration? This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Or "on demand email to case". But I have created this Data Category, so I'm not sure what the issue is. Make sure that the correct date range is selected. Also when i click on Overflow Assignee no records found window pop up. I did add the things mentioned automated action in macro. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Ensure you create the Cloudy Weather Resolution automated action. I have created also both categories. Stuck on Superbadge Apex Specialist Step 1? Could you suggest how to troubleshoot it ? Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Empty the recycling bin. Service Cloud Specialist Superbadge. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. thing I could be missing?Thanks in advance! Trailhead Superbadge: Data Integration Specialist - Forcetalks That is why I referred to the question that was asked to you before on May 31st. He laughs when I poke his nose and tries to take toys out of my hand. It's likely something simple like an extra character. hmmmm I think I just had to drag the filed onto the layout. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro.
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