qantas customer service agent recruitment process

As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. Adding an example will take your response to the next level. Use your points for flights, upgrades, hotels, or car hire. Qantas is an excellent company to work for. Connect with a local pet sitter to mind your pet while you're on holiday. We do not claim our questions will be asked in any interview you may have. Very prompt. We had some group activities together and a one-on-one interview afterwards. they gave me 5 questions. The minimum age requirement is 18 years. did anything happen? To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. Stage 2 was a role play. You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. Good job! . how did you handle it? Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Great job! Be specific with your answers they want examples Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. PGDM; Specialisations. qantas customer service agent recruitment process As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. Browse our airport guides and lounge network information. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. "As you can see from my resume, I have very direct experience in the retail industry. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? I was in a panic. Stage 3 was a group activity. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. This especially comes into play when you are . describe a time you have done your work above and beyond customer service agent qantas jobs - Indeed Step 4; Invited to an online group assessment. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. Sydney NSW. Staff are great. I interviewed at Qantas (Sydney) in Feb 2023. The height requirement is between 163cm and 183cm. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Download our free online tools for individuals with dexterity limitation. Information about visas, health and more. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Qantas Airways +1[850(387)4969] Group Reservation Number Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. Qantas Customer Service Agent Interview Questions - Glassdoor The process took 2 months. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. I applied online. I interviewed at Qantas (Sydney) in June 2017. Start your trip in the exclusive surrounds of one of our world class airport lounges. Detail-oriented? Toggle navigation beckton gas works railway; how to find ceres in your chart Qantas. Track updates on extreme weather or other major issues that may impact your flight. Deals on Qantas flights across a range of Australian and international destinations. With lots of ways to use your points, youll be sure to find something you like. Aww crap I was in a panic. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. Short seminar followed by a one on one interview. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. Nice! At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. Have you ever had a difficult situation with a customer and how did you resolve it? Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. Nice job! Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. Be the first to find this interview helpful, 1. Join Qantas Frequent Flyerorsubscribe to Red Email today. Would you have any issues in doing this? In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. Customer Service Agent Interview. how to verify an unverified sender in outlook. Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. Qantas Careers and Jobs Recruitment | Airways Vacancies 2023 The familiar smiles are waiting to welcome you onboard. For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . Tried to book the same flights online and it said "flight full". Aug 2022 - Present8 months. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. I applied online. Darwin High School. The best part of the job is the amazing staff who make the airline what it is. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. Don't be bashful. Qantas Airways |[1^858^609^0482]| Ticket Reservation Number Remind the interviewer of how excited you are to familiarize yourself with their company. Being responsible? Earn Qantas Points when riding with Uber to and from eligible Australian airports. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Has this ever happened to you before? I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. The process took 9 months. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. For some others I know the process was shorter and others much longer. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Choose one of our practice interviews to help you better prepare for your upcoming interview. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. You . If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 This takes place over the phone or online and gives management a better sense of the candidate. An online application process followed by a request to submit a video interview with customer service related questions. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. Track updates on extreme weather or other major issues that may impact your flight. "I've always prided myself on being a true professional in any job that I've held during my career. what decisions did you make? But go into more detail about why you would be so proud. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. Interviews for Top Jobs at Qantas. 1. Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Discover how you can start earning great rewards and savings simply for running your business. Deals on Qantas flights across a range of Australian and international destinations. The pass can be used at any Qantas International Business Lounge or domestic Qantas Club. ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. Is there an example you can cite of a time when you had to say no to a customer? This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. I applied online. I love to brainstorm and hear other people's ideas and expand on them! Make your answer more meaningful by discussing them. the rest of them i need to explain it. I got 5 questions based on my CV and resume. Find departure and arrival information and view ouron time performance. Makes sense! Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Book 10 or more passengers travelling to the same destination. Followed by a group exercise with the table youre sat at. The first step is usually a preliminary Qantas interview. It is just talking into the computer or phone (depending on what you use). Qantas Cabin Crew Recruitment For Fresher, [M/F] - Apply Now How to connect with us through Social media platforms. Will you cover the medical costs. Here are the basic requirements you need to fulfil before applying for the cabin crew vacancy at Qantas Airways. Book your perfect holiday with a flight and accommodation package. When did you have to say no to a customer. "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. Sonia Fernandes - Customer Service Business Agent - Qantas | LinkedIn I applied online. Step 6; Invited to do a medial. To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . The Qantas Airways reservation number is ^1:832:460:1113^. I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. Be the first to find this interview helpful, About yourself, experiences, abilities and character. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Qantas Assessment Tests Online Preparation - 2023 - Practice4Me great experience, I applied online. I interviewed at Qantas (Melbourne). Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. We believe the journey should be as exciting as the destination. Browse our travel recommendations for Australia and beyond. Dates shown above are approximate. In each of those roles, the key to my success was mastering the business and the products that I worked with. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. Qantas Customer Service Agent Interview Questions | Glassdoor Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. After that they invited me to attend the Assessment day. I interviewed at Qantas (Melbourne) in Jun 2017. What did you accomplish while you operated them? Bookcar hire,car specials,commercial vehiclesandairport transfers. Contact Customer Care about Your Experience with Qantas The interviewer will appreciate that this isn't a problem for you. Why do you think you're a great fit for the role? If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. A strong communicator? Then we rotated between individual interviews, document checks, an informal q&a, and a written test. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. . I think they were two to three minutes each. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Be honest about the experience you have that relate to these two items. Step 5; Reference checks. Around 20 of us were arranged to seat in a area, professionally dressed. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. The recruitment process varies from role to role, but the general process is outlined below. Search and book from over 15,000 cruise itineraries. You come across as very level-headed, reasonable, and balanced. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. I applied online. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". "Having worked in the food industry at an early age in high school, I learned lessons pretty quickly on how to deal with unreasonable customers. Earning points couldnt be easier. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. The process took 3 weeks. Request wheelchair assistance. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. Customer Service Agent - Full-time Position - $19 - $21/hr. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. The process took 4 weeks. Finally, can you use the STAR method (situation, task, action, result) to talk about a time when you successfully multitasked? All in all 4 weeks from application to offer They wasted my time and effort and advise me to reapply if I am still interested in their company. Did you develop an action plan with them? I interviewed at Qantas in Feb 2023. Customer Relations Representative - State Farm Agent Team Member 2. The process took 3 months. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. That's definitely very impressive. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. The process took 2 weeks. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Terms and conditions apply. Get More Information About Our Qantas Airways Interview Questions. It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. The first part is an online interview. I found it daunting as you are receiving no feedback. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. Qantas Customer Service Agent Interview Questions | Glassdoor What ideas have you brought to a previous role that have benefitted other staff? Buy flight and unique experience vouchers. I applied online the Qantas website and I got an email about a week later for chat interview. I am friendly and love working together.". "Success in my last two jobs really showcased my ability to multitask. The process took 1 week. I interviewed at Qantas (Brisbane) in Jul 2016. I am aware of other accessory and grooming policies that your airline has. why did you leave your previous job and why do you want to work with Qantas Step 3; Invited to do a psychometric test. Further details of this will be explained to you during the recruitment process. The next steps were background and security checks and finally a thorough medical which is at your own expense. Adding an example will make your response more memorable and meaningful to the interviewer. The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Looking for some holiday inspiration? I applied online. As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. 10808. First, you need to click here. I interviewed at Qantas (Sydney) in June 2017. Great! . ", "Yes, I do! We proudly provide the highest levels of service and support to our customers. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. great experience, I applied online. The process took 1 week. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. Continue Reading Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. Company/Organisation: Qantas: Job Post: If so, mention this. I interviewed at Qantas (Brisbane) in July 2016. ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. It was 5 questions about customer services. Step 1; Applied for job. Applicants must be Australian or New Zealand permanent residents. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. The process took 3 weeks. I interviewed at Qantas in Aug 2018. I applied online. The process took 1 week. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Adding an example will strengthen your answer and make it more memorable to the interviewer. To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. I applied online. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management Some of these questions were timed. Why You Need Customer Service in Your Recruitment Process - JOHNLEONARD Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. If successful, hopefuls move on to a second round of interviews that typically take . Qantas Interview Questions [Best Possible Answers] - WorkNearYou Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Qantas Interview Questions | Glassdoor 15 Qantas Customer Service Agent interview questions and 11 interview reviews. the rest of them i need to explain it. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. 107 jobs. Qantas Interview Questions & Answers | Indeed.com Responsibilities. Good Customer Service from Qantas - sbsfaq.com I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role.

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