alight customer care representative job description

Customer Care Representative - Open to Alight Alumni Only at Alight Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions hiring Customer Care Representative -Absence Our people are our greatest assets at Alight Solutions because People Matter! Responding promptly to customer inquiries. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. As a Customer Care Representative, you will report to a Customer Care Team Leader Customer Care Careers - Alight Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Take the first step today by joining our talent community. You have We reward continuous improvement and encourage you to own your own development. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. This job is no longer accepting applications. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat This job listing has expired and the position may no longer be open for hire. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. You're able to quickly input and retrieve data while working with the customer on the telephone. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Check out our open opportunities below. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. Scroll down below to view similar jobs . 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Be prepared to answer why you are interested in this particular job opening. Our commitment to Diversity and Inclusion. Our story starts with a simple universal truth: Every business is a people business. These teams are a critical component of Alights health care,retirement and HR-delivery services. Help make it more accurate by adding yours. Customer Care Representative Human Resources. Alight - 3.1 San Juan, PR. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Health insurance is either BCBSIL or Kaiser depending on where you are located. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. We are Alight Solutions. Accurately documenting all conversations and actions taken on each interaction. Every colleague shapes how Alight can become better, stronger and brighter together. Alight Solutions Customer Care Representative Reviews Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Customer Care Representative Greater Toronto Area, Canada. Customer Service / Guest Services, Part-Time Get the latest news and information. 1999 - We are forthright and genuine when we speak. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Find out if you meet the requirements! A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. * Able to work independently and to adapt to a rapidly changing environment Alight Easy 1-Click Apply. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. * Initiate new leave cases in our system Knowing our products inside and out so that you can . * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Be Real with Alight and help us re-imagine how people and organizations thrive. Pros. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Full Time As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. You will be notified during the hiring process which checks are required by the position. Alight Easy 1-Click Apply. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Customer Support Representative Salaries in the United States for Posting id: 823465203. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. You will be notified during the hiring process which checks are required by the position. Please note that all salary figures . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. HDHP or PPO available., At Alight, we believe a companys success starts with its people. * Demonstrate a high level of confidentiality and professionalism This may include assisting the caller in navigating the system as well. Bilingual (English/Spanish) Customer Care Rep - Virtual. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. The mission of our customer care teams exemplifies the need for human understanding. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Lensa, Inc. - Lensa is a job search engine. Alight Solutions hiring Health Pro Specialist II - April 2023 in Dallas - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Customer Care Representative, Human Resources - Texas Virtual (Work This may include additional research and ongoing casework. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Join our team. Copyright 2023 Grabjobs Pte.Ltd. Customer Care Representative, Human Resources - Charlotte, NC at Alight As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. You will As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Customer Care Representative I, Healthcare Benefits at Alight - GrabJobs Alight - Customer Care Representative As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. You can also receive alerts via instant message. Join our team. Tasks to include in a Customer Care job description . Find out if you meet the requirements! We promote healthy lifestyles and flexible work arrangements for our employees. Travel We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Meet Alight Customer Care Watch on Why Alight? Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. . Browse by city or country to find one in your region. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Jeremiah Martin - Customer Care Client Specialist - Alight Solutions The mission of our customer care teams exemplifies the need for humanunderstanding. CC Representative I job in Atlanta at Alight | Lensa Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Our people are our greatest assets at Alight Solutions because People Matter! At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. We strive for Excellence Every Day by collaborating with our clients and colleagues. Our Promise Alight Solutions Customer Service Representative Reviews Learn more about our customer care offices. Contact Us | Alight Qualifications for a job description may include education, certification, and experience. Get hired today! Customer Care Representative, Human Resources - Virtual - LinkedIn Customer Care Representative - with Growth Opportunities at Alight today! Average Alight Solutions Salary | PayScale Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). How much does a Customer Service Representative make at Alight - Indeed A Customer Service Representative also handles concerns, complaints, or other issues. Our story starts with a simple, universal truth: Every business is a people business. Training will begin for this class on Monday, May 1st Visit investor site Looking for an Alight office? Carry out monitoring visits to verify information provided by . A 401k plan that includes a corporate match. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Disabled Person, Inc. Customer Care Representative Resume Examples. Customer Care Group jobs | Customer Care Group jobs at Alight GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Alight is committed to a diverse workforce and is an affirmative action employer. Alight Solutions Customer Care Representative Salaries Customer Care Representative, Human Resources (Lincolnshire, IL) job Full Job Description. * Express yourself in an open and honest manner Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. There is no travel required for this position. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Apply online instantly. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies.

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