vivid seats complaints

Then the day of the event I got an email cancelling my ticket. Abel helped me and made the process easy. I had a purchase trouble on Vividseats. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Day of game they said only had 2 tickets available and sold my other 4. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Vivid Seats gets you the best seats in the house | CNN Underscored Eugene was very helpful with my questions. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Will be buying more tickets from them in the future. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. It went to automated system and never got a person to talk to. I thought maybe that was the seller. There were no humans to talk to to get my tickets before the event started. With the plethora of ticket resell sites, this is one to avoid. Never again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. I hate what you stand for. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. That is a lie. I had to call to verify that these seats are in fact in different rows one behind the other. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. We launched @recap.email and legal webhooks. We were also told that the tickets would show up within 48 hours on the event. IE, Hundreds of people are standing in front of you. I someone needs to hold ticket brokers responsible. Very deceptive and unfair marketing. Unsubscribe easily. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Customer service would not help since the event was technically postponed and not cancelled. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. It guarantees your tickets will be valid and arrive in time for the event. A. Heads up. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I do not expect Keillor to come back to Denver at his age. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. And, I will never refer you to any of my friends and family. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Going to more events with Vivid Seats gets you to more events. We would like to look further into this for you. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. When the tickets never came, I contacted Vivid repeatedly. Vivid Seats has not responded to my email. The following is a chronological timing of the events that occurred: It is a safe and secure process. Desired outcome: Verification can help ensure real people write reviews about real companies. Should I buy tickets on Vivid Seats? How it works, fees, rewards ColPhorbin 1 yr. ago Yes. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Contact Customer Service | Vivid Seats We are filing fraud with the bank and reporting to the bbb. I did not get what I paid for. Its location on this page may change next time you visit. We value your privacy. Vivid Seats is an independently owned and operated online marketplace. Kept telling me same blurb about it was my fault, not his, no refund, etc. We use dedicated people and clever technology to safeguard our platform. I don't expect they are willing to give an apology. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. The office is amazing. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Desired outcome: Vivid Seats. Vivid Seats Review | Top Ten Reviews This is not what I paid for. Vivid Seats | Buy Tickets on the App Store From over pricing. and then vice versa on the inventory thing. All for the seller, not for the customer. They refuse to give a refund due to sending the tickets prior to showtime. B. Berlinda G. Today , California. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Vivid Seats' email and phones were not responding to many numerous requests. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. So, if you sell tickets for $100, you will receive $90. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. They made me jump through hoops to get my money back. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Just another company who still made money over COVID. Our content is intended to be used for general information purposes only. Do not waste your time or money on this company. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Dont EVER use vivid seats for any purchases. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. 5.5 Total Score. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Ticket master from now on! Vivid Seats vs Seatgeek - Best Ticket Sites If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. We appreciate your patience. I had listened to his show on the radio (and bought many of his books) for many years. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 ConsumerAffairs is not a government agency. Claim your listing for free to respond to reviews, update your profile and manage your listing. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. I have read many many complaints about the 'fake' guarantees. I would like to warm people to avoid buying tickets through Vivid Seats. Vivid Seats provides a "100% buyer guarantee." So what happened here? 2. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. . Scammed!!! Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. UNLV Rebels at Utah State Aggies 2x Football Tickets. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. It asked how many tickets I wanted which I selected two. Repeatedly asked to speak to manager and he refused. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. From A to Z, Vivid Seats customer service is fantastic. This was an absolute nightmare. Vivid Seats Reviews | Shopper Approved I was terrified that I would not receive my tickets. We paid $1,279.45 for these tickets. Vivid Seats Review for February 2023 | Best Ticket Brokers Ong please do not use this businessshadey as a summer afternoon under a big oak tree. They deserve to go bankrupt as they cost me $800. Vivid seats is such a scam!!! Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Paid $160 for a single ticket for a show that was rescheduled (twice). It was smooth and I didn't have to do all re-ordering process again. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. So I have no tickets and am out $600. We appreciate you bringing this matter to our attention and will be following up with you again soon. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Great service. Customer identification can be provided if needed. I just want the Tickets I spent over 2 thousand of my hard earned money on. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. The agent will be able to grant you a refund if your scheduled event has been canceled. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. I paid $322.17 for 3 seats. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Making sure our fans are able to attend their desired event through us is our top priority. Then allows the seller to change the date to the day of the event. So I quickly attempted to purchase another ticket. The insurance was $65.82. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Desired outcome: Can I exchange my tickets for a different quantity, or for tickets to another date or event? Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Lack of preparation and communication from the recruiter for each step of the process. First time using Vivid Seats to get tickets. Patient, reassuring, and kind -- why I will use this entity again! The support team was very friendly, knowledgeable about the event, and got me great seats. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Please do not purchase tickets through Vivid Seats - Tripadvisor There was some type of electronic glitch. Don't EVER use vivid seats for any purchases. Jeremy of Las Vegas, NV Verified Reviewer. Bought 6 tickets and only 4 were transferred. Our online support team is here to help resolve your concerns. . Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard Terrible customer service. What 4 Analyst Ratings Have To Say About Vivid Seats. Disputed several times and no resolution till this day. I had an expensive ticket to the Garrison Keillor show at Red Rocks. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. For more information about reviews on ConsumerAffairs.com please visit our Send us a DM on social media. I ordered premium tickets for the orchestra section. Absolutely disgusting. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Vivid refused a refund! Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Vivid Seats - Fraudulent agreement / promises made for a full refund I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. I feel sorry for other customers who have lost a lot more money than we did. Not game day yet so have not opened app for seats. The seller is not responsible for paying shipping fees. It also assists sellers who have tickets and want to sell them safely. This will surely increase the credibility of your complaint. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. I used their site this morning to purchase two tickets to a show. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. The 21st was spent on the phone trying to aquire our tickets. The request was put. Vivid Seats is as legit as ticketing sites come. My credit card was charged $328.30 that day. Working at Vivid Seats | Glassdoor He said I should post the tickets for sale. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. I called 2 seconds after I saw the $960 total. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. These seats sell for $35.00 each. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. SO basically, they lied in the e-mail, and lied that replacements were offered. Vivid Seats | Event Tickets - Apps on Google Play In one order, my tickets arrived via email within an hour or so. They go above and beyond to make my transactions fun and fast! Save. We encourage you to monitor your bank and email for further updates on your order. What are "Email Delivery" and "Instant Download" tickets? Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints When I got to the rodeo they couldn't find my ticket so I had to get a new one! My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. 1,560 talking about this. Submit a complaint and get your issue resolved. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. These people are thieves and liars. I bought 3 with the insurance. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Enjoy reading our tips and recommendations. 10.1K Ratings. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Long story short the ticket transfer did not go smoothly. All Rights Reserved. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. The issue was they didnt have the tickets, but had 2 close by. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Takes no accountability for a time glitch that had us go to a show at the wrong time. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Top 2,652 Vivid Seats Reviews - ConsumerAffairs I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Vivid Seats denies these . Paid over $300 to an event that was postponed minutes before it was scheduled. Downgraded Tickets Sent - Not what I paid for. The seller sets the ticket price. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Cancellation Policy : Vivid Seats Customer Support Her personality was fantastic and the whole experience was just perfect. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Original review: Feb. 9, 2023. First received an e-mail asking me to call because there was an issue. Lots of filter options to narrow down events. Never again. I bought 2 tickets to Super bowl for my 11 year old son. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Barbara, who is my agent, was absolutely the best that you could have. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. We are absolutely sorry to hear what you experience. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. We would love to review your order again to see if there's anything we can do to make this right for you. Vivid Seats | Buy Tickets on the App Store My experience is consistent with those reported on BBB. Finally got my tickets and had a great time speaking to the very helpful gentleman. The. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? VividSeats.com = Robbery!!! | Los Angeles - Yelp Click here to get notifications about new complaints of Vivid Seats. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. This is absurd! Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). We'll get you there. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Avoid purchasing thru Vivid at all cost. Vivid Seats Review: Is it Legit, Reliable or a Scam? It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Vivid Seats $7.5M Event Cancellation Class Action Settlement If you have any questions about the refund process, feel free to reach out to our Customer Service. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Customer service told me they will not help me because I already accepted the tickets. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. I could not attend. I purchased tickets through you company for the September 11, 2022 Rodeo. How is one supposed to know that xfer Piggyback means your tickets aren't together? No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. The staff are even more amazing. We encourage you to reach our to our online support team by sending us DM on social media. Yes, you get great prices on concert tickets because it is a con. 07-12-22 at 5:57 A.M. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Definitely recommend. Vivid Seats. I then I received an electronic transfer notification which I followed through on. I was charged $1, 053.00. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. If you have any additional questions, we encourage you to reach out to our online support team on social media. These people are thieves and liars. 100% Buyer Guarantee is a complete falsity. Please Refund at least $1000. I want my $1,500 back in my bank account. Vivid seats has been getting scammy lately.

How Far Will Illinois Extradite, Farmville, Va Obituaries, Blackhall Studios Careers, Articles V