regus retainer refund

We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I would recommend that anyone considering using this company to think again! Service 110 Value 107 Shipping 48 And whatever the future brings, were able to handle that too. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. Dont lie to customers. It goes against our guidelines to offer incentives for reviews. Have a question or issue with your current products and services? We find it very unfair that for this reason you post a very visible, insulting and untrue review. This is really bad customer service. We have checked and cannot find any payment details set up in your account. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. The retainer fee doesn't guarantee a successful outcome. Office staff are always friendly. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. I am a small business and cannot afford any of this. But the Regus does not have flexibilities, nor willing to retain long term tenants. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, we will ask you to go through some security steps as part of our fraud-prevention policy. That exception is made on the understanding that an additional service retainer is payable. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. BBB Business Profiles are subject to change at any time. Please could you send those details to me at lorraine.brule@regus.com so I can support you? The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. I called them again, which procedure took my time for 3 hours. This is a complete con, and scam through and through. Thats no big deal, makes sense. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Regus keeps its policy for payment from customers, only. Prices are subject to change and will vary depending on the specifically selected products and services. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Office Space and Coworking prices are per person per month and are dependent on inventory availability. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. International Association of Better Business Bureaus. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. It is clean and smart and well organised. Change Management Certification Training in Fort Myers, FL *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. We found a responsible person where we inform her about the problem. ive been trying to get my money back ever since. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? We pay those as well. The complaint has been investigated and resolved to the customers satisfaction. Its an automated process. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. BBB Business Profiles may not be reproduced for sales or promotional purposes. Interested in a new product or service? Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. I look forward to receiving more information from you. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. This company bills you for services you do not use. Were clear about this from day one. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Companies can ask for reviews via automatic invitations. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Manage your Regus account in one place and make bookings on the move. This will ensure the agreement ends at the current final date and will not renew further. They are scammers, and incredibly dishonest. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. For clarity, you were also charged a retainer top up. Helpful (1) Alice C. on 9/22/20 Remember me The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. GO LITERALLY ANYWHERE ELSE. Kind regards, Lorraine BruleGlobal Customer Service at Regus. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. BBB reports on known marketplace practices. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Such companies should not exist. Of course, she did not reply to me yet! Great discounts. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Regus does not communicate with customers via telephone. Hi Hannah, Im sorry if you felt the need to escalate this. Ts and Cs apply. We may have received incorrect data. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. Requesting your refund is easy. Unacceptable billing practices. All rights reserved. Thanks again for your comments which help us improve. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. but when u need support / CS to talk and solve ur problems its literally non existant. October 6 Regus Management Network Reviews, Complaints, Customer Service I was a customer with a licensing agreement set to expire on December 31, 2022. I still did not hear anything back from them. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We will then confirm your retainer refund date and amount in return. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I contacted them about how processed my case after paying the fee for a virtual office. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Regus are not transparent with their pricing. Hard revenue focused. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I would love the opportunity to help further but havent been able to identify your account. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. That exception is made on the understanding that an additional service retainer is payable. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Please email me at Lorraine.brule@regus.com with your company name and details. Your agreement end date is not until 10/31/2021. We will then confirm your payment date and amount. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. PDF These General Terms and Conditions apply to Office/Co -Working - Regus However, we will ask you to go through some security steps as part of our fraud-prevention policy. Regus helps businesses find and create the right workplace for their people. but when u need support / CS to talk and solve ur problems its literally non existant. Requesting your refund is easy. I sent Regus how my retainer process is going? 2023 Trustpilot, Inc. All rights reserved. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Our coworking spaces are designed with collaboration in mind. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Our coworking spaces are designed with collaboration in mind. Absolutely unacceptable behavior. Build an instant presence wherever you need to be, at prime business locations. For clarity, you were also charged a retainer top up. I cannot stress enough the lack of professionalism and poor service. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. I got an email from trustpilot. Regus lacks personal approach The centre's staff are friendly and helpful. Be part of a vibrant coworking community with dedicated desk or hot desking options. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Manage all of your workspace and business needs. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. One time I was waiting on the phone for almost three hours. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Hi Stephen, Requesting to have your retainer refund is an easy process. Submit a complaint and get your issue resolved. Regus | Serviced Office Space, Coworking & Virtual Offices Its a healthier, greener, flexible, and more cost-effective way to do business. *T&Cs apply. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. We have office space and more to suit all budgets, in every city of the world. We appreciate your business. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Regus Online Account Get Regus reviews, rating, hours, phone number, directions and more. This complaint was posted by a verified customer. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. After being in my new office they are increasing rent by 8.7%. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Regus flagged this review for containing harmful or illegal content.Read more. The company left an official comment on this complaint. We have checked and cannot find any payment details set up in your account. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! They charge your card for amounts more than stipulated on invoices! Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Hard revenue focused. Paid for parking online and have now received parking ticket from private company. The vital skills students learn will be immediately applicable to their careers. Absolutely unacceptable behavior. According to its policy, the retainer took 30 days to get back to the tenant. We will then confirm your payment date and amount. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. This review was chosen algorithmically as the most valued customer feedback. Manage all of your workspace and business needs. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot If you were to take direct space or a sublease you would also see these fees in your rent annually. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. October 8 Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. She would do her best to escalate my process by letting them know this terrible status. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. PDF REGUS Business Centre Service Agreement - SEC.gov Best, Lorraine Brule Global Customer Service at Regus. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Regus does not communicate with customers via telephone. Setting up an automated payment is straight forward and can be done through the online portal. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. It is clean and smart and well organised. I called Regus account desk and Dom S. got my call. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Lorem ipsum dolor sit amet, consectetur adipiscing elit. I couldnt see your email address or Regus account reference in your message. Companies can ask for reviews via automatic invitations. If you need further help, pleasespeak with our team member who is already in touch with you. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. You should receive your refund within 30 days after your end date. Regus are not transparent with their pricing. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Its an automated process. Do not delete my post, I will copy and paste it to spread again and again. Give your team a place to focus, thrive, and grow, while we take care of all the details. The company left an official comment to this complaint. Any that you do not require can be opted out through your online account. You will regret signing with Regus. The reason why we're asking all our customers to provide details online is to prevent fraud. The company left an official comment to this complaint. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We have a team of specialists available 24/7 to help you find the best solution for your business. I would love the opportunity to help further but havent been able to identify your account. They still continue to send invoices with no one responsible to be there to answer. DO NOT give them your payment info, DO NOT sign with them. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Such a transfer may require entry into a new agreement. Share your photos and videos with others to prove the truth of your words. For a break between calls, browse the development's many shops and restaurants, or explore the . Thank you! Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. I would love the opportunity to help further but havent been able to identify your account. I sent an email to Briana and asked how my process going on? BBB Business Profiles generally cover a three-year reporting period. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. As a matter of policy, BBB does not endorse any product, service or business. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Paid for parking online and have now received parking ticket from private company. Hi Mike, Im sorry if you felt the need to escalate this. I have requested a retainer refund for almost three months. Setting up an automated payment is straight forward and can be done through the online portal. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business.

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